AltDrive Privacy Policy |
Updated 08 Dec 2011
This Privacy Policy explains what personal information is collected and how it is used and protected by AltDrive LLC., its websites (including altdrive.com), products and services (collectively, the “Service” or “Services”.) AltDrive defines Personal Information as your name, email address or billing information, or other data which can be reasonably linked to such information. By using the Services, you expressly consent to the use of data as described in this Privacy Policy. How AltDrive Uses Information AltDrive is committed to providing a high-performance, secure, easy-to-use online backup service. Data collected is used exclusively with the goal of providing and improving this service. No Spam. AltDrive will not sell, rent, trade or give away your email address or other contact information to any other organization. No Spyware/Adware/Malware. AltDrive software is designed to backup your files online and contains no spyware or other unwanted applications. No Third Party Advertising. AltDrive does not intend to advertise for other organizations through its website or email communications. Your Data is Protected. AltDrive encrypts all data on your system and then sends it to AltDrive over an encrypted connection to ensure your data is secure. We aim to provide you an excellent experience with our service. For additional detail on how we handle your data or to contact us with questions, please see the rest of the Privacy Policy below. Information Collection Website Cookies and Logs When you visit altdrive.com and other AltDrive websites, our servers automatically collect certain information such as your IP address, browser type, page requested, cookies, etc. This information is used to provide a custom experience, keep your session active, or improve the service. Information You Provide You may provide information such as your name, email address, or other requested information to purchase or use the service. You may also provide us information when you email or call us, or through feedback and other forms on the website. Backup Service By using the online backup service, the system automatically encrypts and transfers your files to AltDrive servers. Certain information will be available to AltDrive such as type of operating system, file types, or sizes to enable AltDrive to provide the service or help support you. AltDrive will never look at your actual files. AltDrive does not intentionally gather information about visitors under the age of 13. Sharing and Disclosures Service Providers AltDrive does not disclose personal information to service providers, except to process credit card transactions. The data used to process credit card transactions adheres to a strict privacy policy supported by TrustE and BBBOnline and is available via: altdrive.com/privacy/creditcard. AltDrive may use third party service providers (e.g. hosting providers) and your data will only be stored in encrypted form and only as necessary to provide you the service. We may share certain aggregated non-personal information (such as total volume of data AltDrive stores) with third parties. Law Enforcement AltDrive may disclose personal data to third parties, with or without notice, (a) where required by law, (b) to protect and defend the rights of AltDrive, (c) or to enforce the AltDrive Terms of Service. Corporate Change If AltDrive is involved in a merger, acquisition, or any form of sale of some or all of its assets, we will provide notice before personal information is transferred and becomes subject to a different privacy policy. Security AltDrive is committed to the security of your data and has put in place industry standard physical and electronic enforcement mechanisms. AltDrive products automatically encrypt your data before transmission and send the encrypted data using industry-standard Secure Socket Layer (SSL) encryption. Your data is stored in a secure location with access controls for authorized employees only. Communication From time to time, AltDrive will communicate with you via email to inform you of service-related information such as confirmation of a password change, expiration of a credit card, notification of a service issue, or availability of a new product or feature from AltDrive. We will not contact you excessively or to promote other third party products. In addition to email, we may contact you via phone for, support reasons only, if you provide us your phone number. Updating or Removing Information Users may update or remove their information by signing in to altdrive.com or contacting AltDrive support. To remove your information, please visit your account and click “Cancel Account.” If you cancel your account, some of your data may still be retained in our archives or backups. Privacy Policy Changes AltDrive may update this Privacy Policy from time to time. We expect these changes to be minor. New policies will be posted to altdrive.com/privacy and, for material changes, we will announce more prominently (including potential email notification.) Your continued usage of the Service expressly constitutes consent. Safe Harbor AltDrive supports the Safe Harbor Privacy Principles as covered in this Privacy Policy. Privacy Complaints AltDrive is committed to protecting your privacy. If you have a privacy complaint, please contact us directly first to attempt to resolve any issue by visiting altdrive.com/privacy. Contacting AltDrive To view the latest version of this Privacy Policy and for any questions, comments, suggestions, or concerns, please contact us. |